Refund and Cancellation Policy
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Contact: [email protected] | +44 7361 594569
Policy Date: 4 January 2025
Review Date: 4 January 2026
We are excited to welcome your child to Creative IQ sessions. Our programmes are carefully planned in advance to ensure quality delivery. This policy outlines how we manage refunds and cancellations.
1) No Refunds After Booking
- Once a booking is confirmed, it is non-refundable due to pre-scheduled resources and staffing.
2) Changing Your Booking
- We may be able to reschedule your child into a different session within the same term (subject to availability).
- Please contact us as early as possible to discuss.
3) Missed Sessions
- We do not offer refunds or make-up sessions for missed classes.
- Instructors provide a brief recap in the next session to ensure children stay engaged.
4) Cancelled Sessions by Creative IQ
If we need to cancel a session (e.g. due to illness, venue issues, or weather), we will:
- Offer a rescheduled session where possible, or
- Provide a credit for a future session.
5) Exceptional Circumstances
- In special cases (e.g. family emergency or medical issue), we may offer a credit at our discretion.